REFUND PROTOCOL

01. WHO THIS APPLIES TO

This policy covers paid Crossfyre subscriptions and Crossfyre Credits (wallet top-ups) purchased from Clickswave Labs Private Limited, Gujarat, India. Payments are processed by our provider Razorpay. It forms part of our Terms of Service.

02. DOWNTIME: WE MAKE YOUR USAGE WHOLE

Crossfyre is a usage-based platform, so when the fault is on our side our first remedy is to restore the value you paid for rather than to unwind the payment. If the Service is unavailable or unusable because of downtime or a defect we are responsible for, we will put it right by extending your subscription for the affected time and/or increasing your usage limits or credits by a fair amount.

We assess the remedy in good faith from our own monitoring and logs, based on how long the disruption lasted and how much it affected you. A service credit of this kind is the primary and normal way we compensate for downtime. To help us act quickly, report a problem to team@crossfyre.io within 14 days of it happening.

03. CANCELLATION

You can cancel a subscription at any time from your account dashboard. Cancellation stops all future renewals. Your plan stays active until the end of the period you have already paid for, after which it is not renewed and no further charge is made. We do not provide partial or pro-rated refunds for the unused part of a period you have cancelled.

04. WHEN A PAYMENT IS REFUNDABLE

Subscriptions are billed in advance and are, as a rule, non-refundable once a billing period has begun, because you have full access to the plan for that period. We make these exceptions:

• First payment of a new subscription: if Crossfyre is not right for you, you may request a refund of that first payment within 7 days, provided the account has not made material use of the platform (for example running large or repeated scans, or using a significant share of the plan's limits).
• Billing errors: a duplicate charge, an amount that does not match the plan you chose, or a charge taken after a valid cancellation is refunded in full whenever you report it.
• Rights you cannot waive: nothing in this policy removes any refund or cancellation right you have that cannot be waived under the consumer law that applies to you.

Renewal charges, and payments outside these cases, are non-refundable. Where we do approve a refund, we may instead offer an equivalent service credit if you prefer it.

05. WHAT IS NON-REFUNDABLE

Some purchases are final once made:

• Crossfyre Credits (wallet balance): a prepaid, closed-loop balance spendable only inside the platform. It is non-refundable and cannot be withdrawn or converted back to money. Any unused balance stays in your account for you to spend on the Service.
• Any scan time, usage, or add-on that has already been consumed.

Refunds may also be declined where we find evidence of fraud, abuse of the refund process, or use that breaches our Acceptable Use Policy.

06. HOW TO REACH US

Email team@crossfyre.io from the address on your account, with the payment date and a short description of the issue. We aim to respond within 3 business days. Where we agree a service credit, we apply it to your account directly. Where we agree a cash refund, it is issued to your original payment method through the provider that processed the payment (Razorpay) and typically reaches you within 5 to 10 business days, depending on your bank or card provider.

07. BEFORE YOU RAISE A CHARGEBACK

If a charge looks wrong, please contact us first. We would far rather fix it quickly with a refund or a service credit than have it go through a dispute. Raising a chargeback without contacting us, or disputing a charge for a service you have used, may lead to your account being suspended while the matter is resolved.

08. CONTACT

Refund and billing queries: team@crossfyre.io. Operator: Clickswave Labs Private Limited, Gujarat, India.